“Our customers really tell the story,” says Jim LaCroix, Larsen’s VP of sales and marketing, noting that “customers are very, very happy with what we offer, in terms of responsiveness and metrics. We’ve got sound policies, procedures, work instructions and forms and internal audits in place. When you do what you say and say what you do, it kind of runs itself. With the right level of people and training, it works. This company has a lot of horsepower in terms of quality resources.” LaCroix adds, “When discussing the customer quality side, most of the conversations I’m involved in are short and sweet.”
Read the full article at https://digitaledition.qualitymag.com/march-2022/management-/?oly_enc_id=3369F5069434G4B
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